1. Scope and Exclusions
BJP Consulting Group is a medium sized Building Services Engineering Consultancy specialising in Mechanical & Electrical services design, surveys, audits, reporting etc and are experts within the fields of Energy, Passive Energy, High Security, Audio Visual and Assisted Listening design.
BJP are committed to working to BS EN ISO 9001:2008, with the exclusion of services associated with manufacture, supply, and purchasing of products, clause No’s 7.4, 7.5.5, 7.6.
The overall responsibility for the Quality Assurance System shall be collectively provided by all of the Directors of BJP Consulting Group. The Management Quality Representative is Lorraine Brown. The Project Director shall be responsible for the management of Quality upon each individual project.
3. Quality Objectives
The Directors of BJP Consulting Group are passionate about delivering a Quality Building Services Consulting Engineering service that meets Clients’ requirements in conformance with the regulatory and legal framework to BS EN ISO 9001:2008. The Principal Quality Objective of BJP Consulting Group is to add value to Client Organisations.
BJP Consulting Group delivers its Quality Objective by involving Clients at the earliest stage in a project’s development by providing Client briefing, inviting continuous Client input and providing a Client controlled audit trail framework for all design decisions.
BJP Consulting Group endeavours to deliver projects on time, to Client budget whilst communicating financial options and changes to budgets. BJP Consulting Group endeavours to be open, honest, consistent, approachable, contactable, personal, attentive and to provide an immediate response.
4. Quality Service Delivery and Review
Each project is led by a ‘Client Focused Director’ who hand picks an engineering team with relevant specialist and expert experience. The Director then leads the briefing stage and ascertains the exact Client requirements for a project, providing continual Client feedback.
Where deemed necessary a specific Quality Plan is drafted by the Directors of BJP Consulting Group for the project and issued to the Client detailing every stage of a project’s life and indicating particular design team interactions and Client input / feedback. The Quality Plan is a single page document generally in accordance with the ACE (Association of Consulting Engineers) & RIBA work stages also detailing specific Client requirements / standards and Legislation.
The Quality system and Client satisfaction is reviewed each month by the Directors with Continual Improvement targets set and monitored.
Signed by the Directors of BJP Consulting Group on 4th October 2012.